Shipping Policy

When will your order ship?
We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us:

Processing Time: 
In the US, orders are typically shipped out within 1-2 business days after placing your order.

In canada, you will get your orders after 5-8 business days.

Delivery Time: 
The delivery time is as follows.
Orders are typically delivered within 2-5 business days.
For remote areas such as Hawaii, Alaska, and Florida / Canada: 10-15 business days.
Note: Delivery may be delayed up to 7 business days due to peak periods, weather, or carrier issues.

We do not process shipments on weekends or holidays. If we experience a high volume of orders, there might be slight delays in delivery. In such cases, we will send you an email reminder. Please allow a few extra days, especially if there are adverse weather conditions affecting deliveries. If you haven't received an update on your shipment within approximately 3 business days, please contact us at info@ailith.ai, and we'll assist you promptly.

Where do you ship to?
We offer free shipping to the United States Only.

For Canada customers, we will offer shipping service for $30.
Note: We do not ship to P.O. Boxes, APO/FPO/DPO addresses.

What are your shipping rates?
Free shipping in the US.

Paid $30 in Canada.

How can I track my order?
To track your order, log in to https://ailith.ai using the email address you provided during your purchase, and click on "Orders" to check the status. If you need further assistance, please reach out to us at.info@ailith.ai Our customer service team aims to respond within one business day.